Terms and Conditions 🦆

Ay Up Duck Clothing
Last updated: 22 October 2026

Welcome to Ay Up Duck Clothing!

We're an independent clothing and merchandise brand proudly born in Derbyshire, bringing original designs, quality products and proper British humour to wardrobes everywhere.

These Terms and Conditions explain the rules governing purchases from our website, www.ayupduck.uk, and the use of our online store.

Please read them carefully before placing an order.

1. About Us

This website is operated by Ay Up Duck Clothing ("we", "us" or "our").

Our business details are:
Trading name: Ay Up Duck Clothing
Business correspondence address: 84 Neale Street, Clowne, S43 4SD
Customer service email: Quack@AyUpDuck.uk
Website: https://www.ayupduck.uk
Unincorperated Partnership Number: 
VAT registration number: N/A

By using our website or purchasing products from us, you agree to these Terms and Conditions insofar as they apply to you.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.

2. Our Products

Ay Up Duck Clothing sells clothing, accessories and merchandise, including T-shirts, hoodies, mugs and other products featuring original artwork and designs.

We aim to provide accurate product descriptions, photographs, specifications and pricing.

Please be aware that:

• Product colours may appear slightly different depending on your screen settings and lighting.

• Product photographs may include digitally generated mock-ups for illustrative purposes.

• The positioning and appearance of printed artwork may vary slightly depending on garment size and manufacturing tolerances.

• Product measurements and fit may vary within normal manufacturing tolerances.

• Availability, designs and product specifications may change from time to time.

• We will not knowingly supply products that materially differ from their descriptions.

• Any significant changes to a product after an order has been accepted will be communicated to the customer.

 

3. Product Sizing

Customers are encouraged to check the relevant sizing information before purchasing clothing.
Our Size Guide provides information to help customers choose an appropriate size.

Size Guide: https://www.ayupduck.uk/size-guide

4. Placing an Order

Orders can be placed through our website at www.ayupduck.uk.

To place an order, customers should:

1. Select the products they wish to purchase.

2. Choose the required size, colour and quantity, where applicable.

3. Add the products to their shopping basket.

4. Review their basket and correct any errors.

5. Enter the required contact, billing and delivery information.

6. Select an available delivery and payment method.

7. Review the final order total and confirm the purchase using the payment button.

Customers are responsible for ensuring the information submitted during checkout is accurate and complete.

After placing an order, customers will receive an automated acknowledgement by email.

An order acknowledgement does not necessarily mean that the order has been accepted.

A legally binding contract is formed when we send an order acceptance or dispatch confirmation, whichever occurs first.

If we cannot accept an order, we will inform the customer and refund any payment already collected for that order.

We reserve the right to decline orders for legitimate reasons, including unavailable stock, suspected fraud, payment problems or genuine pricing errors.

We will not cancel an accepted order merely because a customer exercises their statutory consumer rights.

5. Pricing and Payment

 

All prices displayed on our website are in Pounds Sterling (GBP).

Prices include any applicable VAT or other taxes required to be included in the advertised consumer price.

Delivery charges, where applicable, are displayed separately before the customer completes their purchase.

We accept the payment methods made available through our Wix checkout, which may include debit cards, credit cards, Apple Pay and other supported payment options.

Available payment methods are displayed at checkout.

Payment is generally collected when the order is placed, subject to the payment provider's processing arrangements.

We reserve the right to change product prices at any time. Changes will not affect orders that have already been accepted.

If we discover an obvious pricing error, we will contact the customer before accepting the affected order.

Customers will have the opportunity to proceed at the correct price or cancel the order.

We will not charge an increased price without the customer's agreement.

6. Promotional Codes, Discounts and Special Offers

From time to time, Ay Up Duck Clothing may offer promotional discounts, voucher codes, competitions or special offers.

Unless otherwise stated:

• Promotional codes must be entered at checkout.

• Discounts cannot be exchanged for cash.

• Only one promotional code may be used per order.

• Promotions cannot be applied retrospectively to completed purchases.

• Offers may be limited to selected products or dates.

• Promotional codes may have minimum spending requirements.

• Any restrictions, expiry dates or eligibility conditions will be communicated as part of the relevant promotion.

• We reserve the right to withdraw or amend promotions prospectively, but this will not affect an offer already validly applied to an accepted order.

 

Nothing in this section affects statutory consumer rights.

7. Shipping and Delivery

Information about delivery methods, shipping charges, dispatch times, delivery estimates and applicable restrictions is provided in our separate Shipping Policy.

Shipping and Delivery Policy: https://www.ayupduck.uk/shipping-policy

The delivery options and costs applicable to an order will be displayed before payment.

Any delivery arrangements agreed at checkout form part of the customer's contract with us.

8. Refunds, Returns and Cancellations

We want customers to be happy with their purchases.

Information about cancelling orders, returning products, requesting refunds, exchanges, damaged goods and faulty products is provided in our separate Refunds and Returns Policy.

Refunds and Returns Policy: https://www.ayupduck.uk/return-refund-policy

For eligible change-of-mind returns, customers are responsible for the direct cost of returning products, as explained in that policy.

This does not remove or limit our legal obligations where goods are faulty, incorrectly supplied or otherwise fail to meet statutory requirements.

Nothing in our Refunds and Returns Policy or these Terms and Conditions limits rights provided by UK consumer protection legislation.

9. Pre-Orders and Made-to-Order Products

Certain products may occasionally be offered on a pre-order or made-to-order basis.

Where applicable, the product listing will explain that an item is not immediately available and provide relevant information about expected dispatch or delivery.

Estimated dispatch dates may change due to manufacturing or supply delays.

If a significant delay occurs, we will contact affected customers and explain their available options, including any applicable cancellation or refund rights.

A product being made to order does not automatically remove the customer's statutory right to cancel.

Any lawful cancellation exceptions for genuinely personalised or custom-made goods will be explained before purchase.

10. Product Care and Use

Customers should follow the care instructions provided with their clothing and merchandise. This is to ensure that your purchases last as long as possible. Look after your ducks and they will look after you.

Care instructions may include recommendations relating to washing temperatures, drying, ironing and protecting printed designs.

We are not responsible for damage caused by misuse, accidents or failure to follow reasonable product care instructions where the damage is not attributable to a product fault.

This does not affect customers' statutory rights where products are defective, not as described or otherwise fail to meet legal requirements.

11. Faulty, Damaged or Incorrect Products

We aim to supply goods that are of satisfactory quality, fit for their intended purpose and as described.
If a product arrives damaged, is faulty or is not what was ordered, customers should contact us using the details in Section 1.

We may request photographs or other reasonable information to help us investigate the issue.

However, providing photographs is not an absolute condition of exercising statutory consumer rights.

Where required by law, we will provide an appropriate remedy, which may include a repair, replacement, price reduction or refund.

Customers' rights under the Consumer Rights Act 2015 and other applicable legislation remain unaffected.
12. Ownership and Risk

Ownership of products transfers to the customer once we have received full payment and the products have been delivered.

Responsibility for accidental loss or damage normally passes to the customer when they, or a person they have nominated other than the carrier, take physical possession of the goods.

Where a customer independently arranges a carrier that was not offered by us, different statutory rules concerning the transfer of risk may apply.

13. Website Availability

We aim to keep our website available and functioning correctly.

However, we cannot guarantee uninterrupted access.

The website may occasionally be unavailable due to maintenance, technical issues, security updates or circumstances outside our reasonable control.

We may modify, suspend or discontinue website features where reasonably necessary.

Any changes will not remove rights arising from orders already accepted.

14. Intellectual Property

 

Unless otherwise stated, the artwork, illustrations, duck characters, logos, branding, product designs, written content and other original materials displayed on our website are owned by Ay Up Duck Clothing or used with appropriate permission.

These materials may be protected by copyright, trade mark law and other intellectual property rights.

Customers may not reproduce, distribute, sell, commercially exploit or otherwise use our protected materials without permission, except where permitted by law.

Purchasing a product does not transfer ownership of the intellectual property incorporated into its design.

Nothing in this section restricts lawful personal use or rights provided under applicable legislation.

15. Acceptable Website Use

Customers must not use our website for unlawful or fraudulent purposes.

Prohibited activities include:

• Attempting unauthorised access to our website or systems.

• Introducing viruses, malware or other harmful software.

• Interfering with website security or functionality.

• Using stolen or fraudulent payment information.

• Misusing our website in a way that infringes another person's legal rights.

We may take reasonable action to protect our website, customers and business against misuse.

16. Customer Accounts

Where customer account functionality is available, customers are responsible for keeping their login credentials confidential.

Customers should notify us if they believe their account has been accessed without permission.

We may suspend accounts where reasonably necessary to investigate suspected fraud, security breaches or serious misuse.

Account suspension will not remove existing statutory consumer rights or our obligations concerning accepted orders.

17. Privacy and Personal Information

We respect our customers' privacy and are committed to handling personal information in accordance with applicable data protection legislation.

Details of how personal information is collected, used, stored and protected are provided in our separate Privacy Policy.
Privacy Policy: https://www.ayupduck.uk/privacy-policy

18. Third-Party Services and Links

Our website may use third-party services, including payment processors, delivery providers and website technology suppliers.

We may also on occasion provide links to external websites.

We are not responsible for the independent content or practices of third-party websites that we do not control.

However, using third-party service providers does not remove our legal responsibilities to customers in relation to their purchases.

19. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits our liability for:

 

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breach of statutory consumer rights.

• Any other liability that cannot legally be excluded or restricted.

Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or that were not caused by our breach of contract or failure to exercise reasonable care and skill.

We are not responsible for business losses arising from purchases made by consumers for private use, where the law permits that exclusion.

Nothing in this section prevents customers from seeking remedies available under applicable law.

20. Events Outside Our Reasonable Control

Occasionally, circumstances outside our reasonable control may affect our ability to fulfil an order.

Examples include serious transport disruption, natural disasters, industrial action, widespread service interruptions or significant supplier disruption.

If such circumstances affect an order, we will take reasonable steps to minimise disruption and inform affected customers where appropriate.

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Our intention is to provide you with a service and products that you love. If you have any concerns, please do not hesitate to contact us at: Quack@AyUpDuck.uk

This section does not remove customers' statutory rights to cancel or receive a refund where those rights apply.

21. Complaints and Customer Service

We take customer satisfaction seriously and aim to resolve concerns fairly and promptly.

If you have a complaint about an order, product or service, please contact us using: Quack@AyUpDuck.uk and we will endeavor to address your complaint and find a resolution as soon as possible.

When contacting us, please include your order number, a description of the issue and any relevant information.

We will review complaints and aim to respond within a reasonable timeframe.

If a complaint cannot be resolved directly, customers may seek assistance from Citizens Advice, Trading Standards or other appropriate consumer advice and dispute resolution services.

Where we are legally required to provide information about an alternative dispute resolution provider, we will do so.

22. Changes to These Terms and Conditions

We may update these Terms and Conditions to reflect changes in our business, website operations or applicable legislation.

The date of the latest revision will be displayed at the top of this page.

Updated terms will generally apply to orders placed after the changes take effect.

Orders already accepted will remain subject to the terms applicable when the contract was formed, unless a change is required by law or otherwise agreed with the customer.

23. Governing Law

These Terms and Conditions are governed by the laws of England and Wales from which we operate.

Customers residing in Scotland or Northern Ireland retain any mandatory consumer protections and rights to bring proceedings in their home jurisdiction that apply under relevant legislation.

Customers residing outside the United Kingdom may also benefit from mandatory consumer protections applicable in their country of residence.

Nothing in these Terms and Conditions removes any rights that cannot lawfully be excluded.

24. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be treated as ineffective only to the extent necessary.

The remaining provisions will continue to apply where legally permissible.

25. Entire Agreement

These Terms and Conditions, together with the information provided on relevant product pages, the checkout and the applicable linked policies, form the contractual terms governing purchases from Ay Up Duck Clothing.

Nothing in this section excludes liability for misrepresentation or limits statutory consumer rights.

Where any term conflicts with mandatory consumer protection legislation, the applicable legislation will take precedence.

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26. Contact Information

If you have any questions about these Terms and Conditions, please contact us

Website: https://www.ayupduck.uk
Email: Quack@AyUpDuck.uk
Business correspondence address: 84 Neale Street, Clowne, Derbyshire, S43 4SD

Ay Up Duck Clothing

Born in Derbyshire. Worn Everywhere.
Proper clobber. Because being naked gets complaints.
© 2026 Ay Up Duck Clothing. All rights reserved.