Shipping Policy 🦆

1. UK Delivery Charges

​

We like to keep things simple, duck!

​

We offer a straightforward delivery charge for orders within the United Kingdom.

​

Order ValueDelivery Charge

​

Orders of less than £70: £3.99

​

Orders £70 and over: FREE

​

Our standard delivery service is Royal Mail Tracked 48.

​

The £3.99 delivery charge applies per order, not per item, so you won't pay extra delivery charges simply because you've ordered more than one product.

​

Free delivery is automatically applied at checkout when your eligible order value exceeds £70, after any discounts have been applied and excluding delivery charges.
 

No discount code is required.

​

2. Delivery Service & Timescales

​

All standard UK orders are dispatched using Royal Mail Tracked 48, a tracked delivery service with an estimated delivery aim of 2–3 working days after dispatch.

​

Please note that this is Royal Mail's delivery aim, not a guaranteed delivery date.

​

Our overall delivery timescale consists of two stages:

​

Order Processing & Production

As a small independent clothing brand, some of our products may be printed or prepared specifically for your order.

​

We aim to process and prepare orders for dispatch within 3–5 working days, subject to product availability and production requirements.

​

Royal Mail Delivery

Once dispatched, Royal Mail Tracked 48 generally aims to deliver within 2–3 working days

.

Estimated total delivery time: 5–8 working days from placing your order.

​

These timescales are estimates and may vary during busy periods, public holidays, seasonal demand or circumstances outside our reasonable control.

​

If a product has a different production or dispatch timeframe, this will be indicated on the product page or during checkout.

​

3. Order Tracking

​

Nobody likes wondering where their new clobber has disappeared to!

​

Once your order has been dispatched, we'll send you a dispatch confirmation with your Royal Mail tracking details.

​

You can follow your parcel's journey through the Royal Mail website:

www.royalmail.com/track-your-item

​

Tracking updates are provided by Royal Mail and may not appear immediately after dispatch.

​

4. Pre-Orders

From time to time, Ay Up Duck Clothing may offer products for pre-order, particularly for new collections, limited releases and special designs.

​

Pre-order items are not necessarily available for immediate dispatch.

​

Where a product is available for pre-order, we will provide an estimated dispatch date or production timeframe on the product page or during checkout.

​

If your order contains both pre-order and available items, we may dispatch them together once all items are ready, unless otherwise agreed.

​

If there is a significant delay, we'll aim to keep you informed and explain your available options.

​

Your statutory rights concerning delivery and cancellation remain unaffected.

​

5. Delivery Areas

​

We currently offer standard delivery to eligible addresses within the United Kingdom, subject to Royal Mail service availability.

​

This includes mainland England, Scotland, Wales and Northern Ireland.

​

We do not at this time deliver to certain remote locations, offshore islands or areas with restricted services.

​

If we cannot fulfil delivery to your address at the advertised rate, we will contact you before proceeding with any alternative arrangements or charges.

​

International Shipping

​

We do not currently offer standard international shipping through our website.

​

We hope to expand our delivery options as the Ay Up Duck flock grows.

​

6. Multiple Items & Combined Shipping

​

Buying more than one item? Good choice, duck! Let's save the planet!

​

Where practical, we'll package multiple products together to reduce unnecessary packaging and shipping costs.

​

Our standard UK delivery charge remains £3.99 per eligible order, regardless of the number of items purchased.

​

Orders £70 and over qualify for free standard UK delivery.

​

For unusually large or heavy orders that cannot be shipped under our standard arrangements, we will contact you to agree any alternative delivery arrangements before dispatch. We will not impose additional charges after checkout without your agreement.

​

7. Missed Deliveries

​

If Royal Mail attempts delivery while you're unavailable, they may:

• Deliver your parcel to an available safe place where permitted.

• Deliver to an eligible neighbour where appropriate.

• Leave instructions for rearranging delivery or collecting your parcel.

• Hold the parcel at a Royal Mail delivery office or other authorised location.

 

Please follow the instructions provided by Royal Mail.

​

You can also use your tracking information to check the latest delivery status.

​

8. Delayed or Missing Parcels

Although we aim to get every order delivered promptly, occasional delays can happen.

If your parcel hasn't arrived within the expected delivery timeframe, please check your tracking information first.

​

If you're still concerned, contact us by emailing quack@ayupduck.uk with your order number and we'll investigate.

​

Where we arrange delivery, Ay Up Duck Clothing remains responsible for the goods until they come into your physical possession or that of a person you have identified to receive them, subject to applicable consumer law.

​

If an order is confirmed lost in transit, we will arrange an appropriate replacement or refund.

​

Under UK consumer law, goods must normally be delivered within 30 days unless a different timeframe has been agreed. If delivery is not made within the applicable period, customers may have the right to set a further reasonable deadline or cancel in circumstances provided by law.

​

9. Incorrect Delivery Addresses

 

Please double-check your delivery details before completing your order.

​

If you notice an error, contact us as soon as possible.

​

We'll do our best to correct the address before dispatch, but changes may not be possible once your parcel has entered the Royal Mail network.

​

If a parcel is returned to us because the customer supplied an incorrect or incomplete address, we may ask the customer to pay the reasonable cost of redelivery.

​

This does not affect your statutory rights where a delivery issue is caused by our error.

​

10. Packaging

 

We're proud of the clothing we create and want it to arrive looking its best.

​

Orders will be securely packaged to help protect your products during transit.
 

Where practical, we aim to minimise unnecessary packaging and combine items into a single shipment.

​

Our goal is simple: quality clobber, safely delivered, without unnecessary fuss.

​

11. Returns & Refunds

​

If your order isn't quite right, we're here to help.

​

Customers wishing to return an item because they've changed their mind or ordered the wrong size are responsible for return postage costs, as explained in our Returns & Refunds Policy.

​

Where an item is faulty, damaged or incorrectly supplied, we will cover reasonable return costs where required by law.

​

For full details, please refer to our Returns & Refunds Policy on our website.

​

12. Contact Us

​

Got a delivery question? Parcel gone wandering? Need to speak to the flock?

​

Give us a quack! 🦆

​

We're a small independent Derbyshire clothing brand and we'll do our best to help.

​

Contact: Use the Contact Us form on our website.

 

Please include your order number when contacting us about an existing order.

Ay Up Duck Clothing 🦆

Proper clobber. Because being naked is frowned upon.